Shipping & Returns

According to the Consumer Law, the "Right of Withdrawal Without Showing Reason" is valid within the first 5 business days you receive the product. In the case of returns due to any defect caused by the product, you can return the product you received within 5 working days from the delivery date.Once the returned product reaches us, the compliance with the return conditions is checked and the return process of the product price is started and deposited in the bank within 5 days. Depending on your bank, the product price will be reflected on your credit card as "positive balance" within 10 working days. This process is completely dependent on your bank and www.sevilkaraalp.com has no right to intervene. Two copies of your invoice must be sent with the return. The shipping cost arising from the resending of the forgotten invoice is deducted from the refund amount.DEFECTIVE PRODUCT RETURNYou can return the product you received within 5 working days from the delivery date for any defect caused by the product. If you encounter such a situation, you must follow the steps above to send the product to us. Your complaint is forwarded to the relevant departments and the investigation process is initiated.In accordance with the return conditions, the shipping costs of all the products you send to www.sevilkaraalp.com belong to our company. For this, it is sufficient to deliver the product to our contracted shipping company on a "counter-payment" basis during the return.The gift vouchers that you have used in the returned orders will be redefined specifically for you after your return is approved.